Frequently Asked Questions
Are you available for ___ date?
Check my current availability for regular weekend orders here. Bulk orders (over 3 dozen regular size cookies) may have additional availability Sunday thru Thursday - please email me to inquire about your date.
Where are you located? How can I pick up my cookies?
I am located in Allard (this is in the Heritage Valley area of South Edmonton). Your order will be available for porch-pickup from a locker on our front porch during your designated time slot.
Do you deliver?
I do not currently offer delivery.
Are the cookies individually wrapped?
Yes! The cookies will each come individually heat sealed in a recyclable (#5) plastic bag to keep fresh.
Do you make gluten free cookies?
No, I do not currently offer gluten free sugar cookies. I can make gluten *friendly* macarons, though please note that I have wheat flour in my kitchen so I cannot certify them as gluten *free*.
Are you making [Halloween, Easter, Christmas etc...] cookies?
I won't be listing holiday cookie "pre-sales" on my website at this time, but I love making holiday cookies by request. Please note that my minimum order of one dozen (two dozen mini) cookies applies.
Can I order a cake? Do you make cupcakes? Do you make cake pops?
I am only offering decorated sugar cookies and macarons at this time, sorry!
Can I pick up my order early?
Unless you've given me at least 48hrs notice by email, probably not - sorry! I am generally packaging your order right before your pickup time to allow the cookies the appropriate amount of time to dry. Packaging them too early can ruin the design.
How long are the cookies "good" for?
Each cookie will come individually sealed in a bag to keep fresh for up to 3-4 weeks at room temperature. If you'll be storing your cookies for longer than 10 days, I'd recommend popping them in the freezer to keep them at their freshest.
How do I freeze the cookies?
Place them (still in bags) into an airtight container, then on a flat surface in the freezer. Avoid moving or jostling the cookie container in the freezer, as this may break off tiny icing details. Keep cookies sealed in their bags and thaw at room temperature for 2-3 hours, or overnight. Cookies may be frozen for up to 2 months.
I'm not sure what designs I'd like, or how many cookies I need yet but I'd like to place an order with you - can you save my spot?
Yes! For orders of 3 dozen or less cookies, you may purchase a "Save the Date' deposit which holds your spot in my calendar. Click here to purchase, if your pickup date is available. For orders over 3 dozen, please email me to ensure that I have capacity for your date.
Is a "Save the Date" refundable if I need to cancel?
If you give me at least 2 weeks' notice of cancellation, I will provide a 100% refund of the deposit.
What kind of icing do you use?
I make a delicious vanilla "soft-bite" royal icing. I do not do fondant or buttercream cookies.
What are "Piped Flowers?"
These are 3 dimensional flowers that I hand-pipe and dry separately before placing onto the cookie. They are beautiful decorations, and certainly edible, but I prefer popping them off of the cookie before eating it. See examples here.
Can I call you to discuss/place an order?
I only accept orders via my website, and ask that you email me instead to discuss the details if needed. I have 3 boys who keep me busy during the day, and therefore I'm not always available to take a phone call. Having everything in writing also helps me keep your order organized & accurate. Thank you for understanding.
Can I get a discount?
I include a small discount from my regular pricing only for bulk orders over 100 (regular size) cookies. I do not offer any other discounts at this time.
Can you ship cookies to me?
I am no longer shipping cookies, sorry! Orders are for pickup only.